IT Support & Consultancy
We’ll make sure the solutions we provide suit your business size and model.
We have specialist engineers and technicians who understand the need to install hardware, software and wiring in a way that minimises the impact on your day-to-day business activities. As a result, you get the optimum result of improved efficiency and productivity within your business. We aim to provide all our all of our solutions with an absolute minimum of downtime to your business.
It Support
We provide Bespoke IT Services tailored to suit the budget and business requirements. Pro-active maintenance and support and onsite/remote support, 7 days a week.
We also provide support for your IT Hardware including servers, desktops & laptops, storage devices and network equipment.
It Monitoring
Our Monitor-IT package will benefit any size of business. It will help everyone to ensure their IT estate runs efficiently and safely, while freeing up resource to focus on more strategic goals. We monitor the following solutions:
– Servers, laptops, desktops and networks are scanned for problems and anomalies that warn of impending problems
– 24/7 network infrastructure monitored, faults and outages identified
– IT Security, anti-virus, anti-spam updates applied automatically
It Project Management
IT project management is the controlling of processes and activities that are related to IT projects. An IT project is any that deals with IT infrastructure, information systems or computers. We offer expertise and project management within the following fields:
– Cloud computing
– Network configuration
– Software implementation
– Hardware installation
– Network and computer security & IT emergency recovery
Our Key Performance Indicators
Average Call Waiting Time
SECONDS
Same Working Day Resolution
%
Service Desk Tickets Resolved
Service Level Agreements met
%
overall Customer Retention
%
Customer Satisfaction Feedback
%
Meet Our Partners.
Our Partners help us to help you.
Together, our strategic partners support our delivery of the best solutions and services possible. Working closely with them, we can share our expertise to provide quick and hassle-free resolutions to your IT problems.
